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Shipping & Returns

Shipping Prices:

Australian Customers:

Postage will be calculated at checkout. Postage starts from $9.00 (excl. GST) for express shipping.

International Customers:

Standard shipping cost: AUD$22.00

Delivery time:

Australian Customers:

Orders placed by 1pm AWST will be dispatched that same day. For orders placed after this time, dispatch will occur the following business day (excluding weekends & public holidays).

We use Australia Post-express- service for all of our online orders. Please allow 3 - 5 business days for you order to arrive. (Delays may occur during peak periods).

If you have not received your items within 5 business days of your order being dispatched, please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.

International Customers:

Standard delivery can take anywhere from 7-16 business days. If you wish for your item to be sent via Express please contact us via email before placing your order.

Returns:

We do not offer refunds on items that have been worn, "change of mind" or incorrectly ordered purchases. Please choose carefully.

In the unlikely case of receiving a faulty item, we are happy to exchange, repair or replace faulty goods. Please contact us via email frillneck@bigpond.com with any queries you may have.

Under The Elements.